Does Insurance, Medicare, or AHCCCS Cover Non-Emergency Medical Transportation in Arizona?
Transportation benefits may be available through some health plans, but The Medical Ride operates as a private-pay non-emergency transportation provider and does not bill insurance programs directly.
How Insurance and Private-Pay NEMT Work
Non-emergency medical transportation benefits may be available depending on a passenger's health plan, eligibility, and specific transportation benefits.
However, The Medical Ride is a private-pay transportation provider. We do not submit claims to Medicare, AHCCCS, Medicaid, or private insurance carriers on behalf of passengers.
Transportation is arranged directly with The Medical Ride, and payment for the confirmed ride is handled as a private-pay transaction.
What Does Private-Pay Transportation Mean?
Private-pay means the ride is arranged directly with The Medical Ride rather than being scheduled or billed by us through an insurance transportation benefit.
You Provide the Trip Details
Tell us the pickup location, destination, appointment schedule, mobility needs, and transportation type.
We Review the Transportation Need
The team reviews the trip details and determines whether the requested transportation can be accommodated.
Pricing Is Confirmed Directly
Once the trip is reviewed, transportation pricing and payment details can be confirmed directly with the person arranging the ride.
Can I Still Have Transportation Benefits Through My Insurance?
Possibly. Transportation benefits vary by insurance plan, eligibility, and program requirements.
If you have Medicare, AHCCCS, Medicaid, or private insurance, contact your insurance provider directly to ask whether your plan includes non-emergency transportation benefits and whether any reimbursement options apply.
Questions to Ask Your Insurance Provider
- Does my plan include non-emergency medical transportation?
- Do I need prior authorization?
- Is transportation limited to approved providers?
- Are private-pay transportation expenses reimbursable?
- What documentation would be required for reimbursement?
How Do I Arrange Transportation With The Medical Ride?
Have the basic trip information ready so our team can review the transportation request efficiently.
Explore Non-Emergency Transportation Services
The appropriate transportation option depends on the passenger's mobility needs and the specific trip.
Insurance & Private-Pay NEMT FAQs
No. The Medical Ride operates as a private-pay transportation provider and does not bill Medicare, AHCCCS, Medicaid, or private insurance directly.
Transportation benefits may be available depending on the passenger’s insurance plan, eligibility, and benefits. Passengers should contact their insurance provider directly to confirm coverage or reimbursement requirements.
Private-pay means the ride is arranged directly with The Medical Ride and payment is made for the transportation rather than being billed by The Medical Ride to an insurance program.
Call The Medical Ride at (909) 301-4850 or submit a Request a Ride form with the pickup location, destination, appointment date and time, passenger mobility needs, and transportation type.
Need Help Arranging a Non-Emergency Ride?
Tell us about the passenger, pickup, destination, schedule, and mobility needs. Our team can review the trip and confirm transportation availability.