Clear Answers for Planning Non-Emergency Medical Transportation
Practical guides about NEMT pricing, payment, insurance, booking, mobility assistance, and service-area questions.
Find the Answer Before You Book
These resources are designed to answer common questions passengers, families, caregivers, and ride coordinators may have before arranging non-emergency transportation.
Transportation Guides
Does Insurance, Medicare, or AHCCCS Cover NEMT in Arizona?
Understand transportation coverage questions and how private-pay transportation works with The Medical Ride.
Read Guide →What Forms of Payment Does The Medical Ride Accept?
Learn how self-pay and private-pay transportation is arranged and when pricing and payment are confirmed.
Read Guide →How Much Does Non-Emergency Medical Transportation Cost?
See which trip details can affect a transportation quote, including service type, mileage, steps, and wait time.
Read Guide →What Should I Expect During Wheelchair or Stretcher Transport?
Learn how door-to-door and bed-to-bed transportation can differ based on the service confirmed during booking.
Read Guide →How Is NEMT Different From an Ambulance?
Understand the difference between scheduled non-emergency transportation and emergency ambulance service.
Read Guide →How Far in Advance Should I Book NEMT?
Learn when to schedule transportation and what information to have ready before requesting a ride.
Read Guide →What Happens if My Ride Is Late or I Need to Reschedule or Cancel?
See what to do when transportation plans change or an unexpected pickup delay occurs.
Read Guide →Does The Medical Ride Provide Transportation Outside Its Seven Listed Cities?
Learn how trips near or beyond the normal Phoenix Metro service area may be reviewed.
Read Guide →Looking for Transportation Instead of a Guide?
Compare wheelchair, stretcher, ambulatory, and recurring transportation options.
View Services → 02 Areas We ServeExplore the Phoenix Metro communities currently served by The Medical Ride.
View Service Area → 03 Talk to Our TeamHave a trip-specific question? Contact The Medical Ride directly.
Contact Us →Tell Us About Your Transportation Needs
Share the passenger's mobility needs, pickup, destination, and schedule so our team can review the trip.