How Far in Advance Should I Book Non-Emergency Medical Transportation?
Whenever possible, The Medical Ride recommends booking at least 24 hours in advance so the team can review the trip, passenger mobility needs, schedule, and vehicle requirements.
Book as early as you can — preferably at least 24 hours ahead.
Same-day transportation may sometimes be available, but it depends on the trip, transportation type, vehicle availability, and the existing schedule. Same-day service cannot be guaranteed.
When Should I Contact The Medical Ride?
The earlier you provide the trip details, the more time the team has to review the correct transportation arrangement.
Best for planned appointments, wheelchair transportation, stretcher transportation, hospital discharge planning, and other scheduled trips.
Same-day transportation may sometimes be available depending on the trip, transportation type, vehicle availability, and schedule.
For recurring appointments, provide the schedule in advance so multiple transportation dates can be reviewed together.
What Information Should I Have Ready?
Having the trip details ready helps the team review the transportation request more efficiently.
Who the transportation is being arranged for.
The exact pickup address and any access details.
The medical facility, residence, or confirmed destination.
The date, appointment time, and requested pickup timing.
Ambulatory, wheelchair, stretcher, or other confirmed assistance needs.
One-way or round trip, steps or stairs, wait time, and other requirements.
Can I Request a Ride for Today?
You can contact The Medical Ride to ask about same-day availability. Availability depends on the transportation type, trip details, vehicle availability, and the existing schedule.
Same-day transportation may be available, but it is not guaranteed.
How Should I Arrange Ongoing Transportation?
For dialysis, rehabilitation, physical therapy, or other recurring appointments, provide the repeating schedule in advance whenever possible.
This allows the team to review multiple transportation dates together instead of treating each appointment as a separate last-minute request.
View Dialysis & Recurring Transportation →NEMT Booking FAQs
Common questions about advance booking, same-day requests, and recurring transportation.
Whenever possible, The Medical Ride recommends booking at least 24 hours in advance so the team has time to review the passenger’s mobility needs, trip details, schedule, and vehicle requirements.
Same-day transportation may sometimes be available depending on the trip, transportation type, vehicle availability, and the existing schedule. Same-day availability cannot be guaranteed.
For recurring appointments such as dialysis, rehabilitation, physical therapy, or other ongoing treatment, provide the recurring schedule in advance so multiple transportation dates can be reviewed together.
Have the passenger name, pickup location, destination, appointment date and time, mobility needs, transportation type, one-way or round-trip details, and any steps or special assistance requirements ready.
Arrange Your Transportation in Advance
Share the pickup, destination, appointment time, mobility needs, and trip details so the team can review availability.